Privacy Policy
We are committed to protecting your personal information with the same precision and care we apply to our water treatment solutions.
Last updated:
This Privacy Policy explains how Hebei Hedelong Water Treatment Co., Ltd. collects, uses, and protects the personal information you provide when interacting with our services. By submitting any form or inquiry, you agree to the practices described herein.
Data Collection Scope
We only collect information that you voluntarily provide through our contact forms, inquiry submissions, or service request channels. The types of data we may collect include:
- Contact Information: Full name, company name, job title, email address, and phone number.
- Project Details: Country or region, application type, water treatment requirements, and capacity specifications.
- Message Content: Any additional information or questions you include in your inquiry message.
- Technical Data: Basic browsing data (page visits, session duration) collected anonymously via standard web analytics tools.
Note: We do not collect sensitive personal data such as financial information, government identification numbers, or health records.
Data Usage Purpose
Your information is used exclusively for legitimate business communication and service delivery. We will never use your data for unrelated commercial purposes.
Inquiry Response
Responding to your technical questions and solution requests in a timely manner.
Business Follow-up
Following up on project discussions, quotations, and ongoing service coordination.
Technical Support
Providing after-sales technical assistance and equipment maintenance guidance.
Service Improvement
Analyzing aggregated, anonymized data to improve our products and customer experience.
Confidentiality Commitment
We treat your information with the highest level of professional discretion. Your data is an asset entrusted to us, and we safeguard it accordingly.
No Third-Party Disclosure
We will never sell, rent, trade, or otherwise disclose your personal information to any third party for marketing or commercial purposes.
Internal Access Control
Access to your data is strictly limited to authorized personnel directly involved in processing your inquiry or project. All staff are bound by confidentiality obligations.
Secure Data Storage
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, or loss.
Legal Exceptions Only
Data may only be disclosed if required by applicable law or a valid legal process. In such cases, we will notify you to the extent permitted by law.
Your Data Rights
You retain full rights over your personal information. We respect and actively support the following customer data rights:
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Request correction of any inaccurate or incomplete information in our records.
Right to Erasure
Request permanent deletion of your personal data from our systems.
To exercise any of these rights, please contact us directly. We will respond to all verified requests within 30 business days. There is no fee for submitting a data rights request.
Submit a Data Request
Contact our data protection team to exercise your rights.
This policy may be updated periodically. Continued use of our services constitutes acceptance of any revisions.
For questions, contact us at
info@hedelong.com